I’ve been using Twitter quite a bit recently and have been posting lots of art related news articles. I’ve noticed the Admins there are getting quite trigger happy with suspending accounts.
Last week my account was suspended. This isn’t great for your reputation and means you can’t really do anything until your account is restored. Don’t panic though. You can usually get it restored within a day or two though unless you’ve really broken the rules. Just login and follow their instructions. They’ll send you an email and if you reply your account will be restored in a day or so.
I wanted to find out why so did a bit of research and set up a new account or two to experiment with. I raised two cases forty minutes apart and looked at the numbers they were assigned.
In just under 40 minutes 710 new cases were raised on their Zendesk helpdesk. I bet most of these were users asking about suspended accounts. No wonder they seem to automate most of their processes.
It appears that they run reports (every Friday morning?) and any account they feel breaks their rules is automatically suspended. A quick email to them and an agreement that you won’t break the rules again will get your account restored.
They won’t tell you what it is that you did wrong but there seem to be a few main reasons. A list of their best policies can be found here:
Most of these rules make sense and they’re there to keep the conversation flowing and to try to stop Twitter from being flooded by spammers.
Common things that can get your account Suspended.
- Aggressive following. There is a technical limit of 1000 follows a day although if you follow a few hundred and have a fairly new account this can set them off. If you have a new account you will want to build an audience and a quick way to do this is to follow people with similar interests. Often they will follow straight back. Do this too much and you will be suspended.
- Automatic following. This ties in with above. The only type of automation allowed is auto follow back. Using a service that finds users based on keywords and auto follows are available but these will get your account flagged up.
- Aggressive unfollowing. There are quite a few services on the net that allow you to see who you follow and who doesn’t follow you back. The problem is that doing this can look like churning.
- Automation of posts. Spamming. Not everyone has time to constantly post to their Twitter accounts so they post from RSS feeds or something similar. If this leads to excessive posting or repeat posting this can look like spam.
- Trying to get a hashtag trending. If you use a hashtag too much this can be seen as trying to get it trending and this can get your account suspended.
- Unsuitable content. If your content isn’t suitable for certain followers add a warning. Don’t add links to nudity or offensive material unless it’s marked up indicating this.
- Too many accounts.
Have you ever had your account suspended ? What do you think it was for ?